Solution
Since Lootly is a TrustSpot company, Audi Mods soon discovered the
Lootly solution and was happy to finally consolidate many of their
services into the same company. Besides looking for a solution to help
grow their business use cases, they also wanted to limit the time spent
by their team members on the dozen apps they utilize today.
The initial goal of Audi Mods was to deploy a referral solution
to help turn their customers into brand ambassadors, however soon the
team discovered other features to drive their business. These features
included the VIP Program, so that they could offer exclusive savings
& benefits to their most loyal customers. They also deployed a
points program to reward their customers for writing product reviews,
since TrustSpot integrates perfectly with Lootly.
Lootly helped Audi Mods deploy all of their requested programs
including handling the design & customer segmentation rules for
their marketing campaigns. The Audi Mods team was able to onboard and
deploy their solution in less then 1 day, which far exceeded their
launch expectations.
We initially blocked off 2 weeks to build our program rules, referral system and the design work. Loyalty is a new concept for us, so we wanted to do it right to help our customers. The team at Lootly stepped in and took care of everything including listening to our needs and building out the rules & handling the design work. The customer service has been very helpful.